Adding/Removing Users

How to enable/disable users and how this impacts billing

Mikaela Friedrich avatar
Written by Mikaela Friedrich
Updated over a week ago

**While any user can invite users, only an admin can remove users via Workspace settings > Manage Users (If you are on the Free Plan, any users can add or remove a user).

You can add to or remove users from your workspace at any time during your billing cycle.

Note: If your workspace is currently synced with an HRIS then these changes will happen automatically and your bill updated accordingly.

How To: Add Users

When new users are added, you will be charged a prorated amount for these users based on the percentage of time remaining on your billing cycle.

  1. Visit Workspace Settings --> Manage Users and click on the Add new user button in the upper right hand corner

  2. Add their name, email and other details. Then press Add user. This will send them an invite

How To: Remove Users

Until May 1, 2024, if you remove users, your account will be credited with a prorated amount based on the percentage of time left on the subscription (or in other words, you will receive a credit for the amount of time that the person is no longer using the product so that you’ll only have paid for the time that they used).

If a user is disabled, their subscription seat in the workspace will be "freed up", and you can invite another teammate to join your workspace to fill this subscription seat.

  1. Visit Workspace Settings --> Manage Users

  2. Find the user you would like to remove/disable and click on the three dots at the end of their row, and click Disable user.

  3. Confirm that you would like to disable this user. Once the user has been disabled they will disappear from the table.

  4. If you want to confirm that they have been removed, scroll to the top of the table and click on the three dots in the upper right hand corner of the table. Then choose Show disabled.

  5. When you find the user there should now be a red 'disabled' label showing

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