As the admin or the billing contact, knowing how your bill is calculated can come in handy. At the start of each monthly billing cycle, your workspace is billed for the number of enabled users at that time. Think of it as pre-paying for a set number of your teammates to use Fellow. If you disable a user, or they leave your team/workspace, you can replace them with another user at no extra cost.

However, if the enabled user count increases during a billing cycle, i.e. a new teammate joins your team, you will receive a prorated bill that month to include their enabled period. Enabled users are calculated daily and billed monthly.

Each month, on the date of your billing cycle we apply proration additions if any. (ex. subscription started March 15th, subsequent bills will be on the 15th). If there is an outstanding balance due to proration adjustments, you will receive a bill with charges for the outstanding prorations.

For monthly plans, this proration adjustments will be added onto your normal bill.