How does the Fellow Note Taker work?
The Fellow Note Taker is a bot that actually joins your video conferencing link to record the meeting.
The audio from the recording is then sent to one of our transcription partners which then produces a transcript from the recording.
Fellow then takes this transcript, processes it into a usable format, with timestamps and speaker labels, and produces a summary of the call.
How does the Fellow Note Taker get added to a call? Is it automatic?
If your meeting is not already set to automatically record using our Note Taker, you'll see a prompt to toggle on automatic recordings at the top of your note:
Alternatively, you are able to pop into the lightning bolt icon > automations and configure this meeting series to automatically invite the Note Taker to join for each instance of this event:
If you're not looking to have each instance of the meeting series recorded or if you're having a stand alone meeting, you'll see the option to record this meeting appear 5 minutes before the scheduled start time at the top of the note. Clicking on this icon will immediately invite the Note Taker to join:
Is any indication provided to attendees that the meeting is being recorded?
Yes, there are two ways whereby other participants may discern that the meeting is being recorded:
The presence of the Note Taker itself (including from the video output of the Note Taker), and
The Note Taker sends a chat message in the recording service once it joins, indicating who added the Note Taker and that it is recording the call.
If I share my screen during call recording, will the contents of the screen-share be included in the recording?
Yes. Our Note Taker joins the call in the same way that any other participant would. The recording thus includes the video feed from active speakers, as well as any information presented to the screen at the time of the recording.
Can the recording be stopped or paused in the middle of a call?
Yes. The recording may be stopped by removing the Note Taker from the call. This can either be done via the recording banner at the top of the meeting note (by any user from the owner workspace with access to the note for that meeting), or by kicking the Note Taker from the call via the controls provided by the video conferencing provider. Once the meeting Note Taker is removed from the call, the recording ends.
The recording can be restarted recording after it was removed by re-adding the Note Taker to the call (via the recording banner above the note).
Note that the Fellow Note Taker will automatically leave the call:
after all other attendees have left,
after 3 hours from the start of the recording
after 5 minutes of being stuck in a waiting room (for platforms where there are waiting rooms)
Is my data encrypted both at rest and in transit?
Yes. All of our underlying providers encrypt data both at rest and in transit. You can read more about data privacy at Fellow here: https://help.fellow.app/en/articles/6210776-data-privacy
What third-party service providers are used to provide the service?
Fellow takes great care in choosing its vendors, and we ensure that the vendors we select are employing the highest security and privacy safeguards to keep your data safe. We do not send any more information to any vendors than minimally necessary in order to provide our services.
The current additional third-party vendors used to provide the Fellow Note Taker service are listed below. As we continue to develop this features, we may change providers as appropriate (any changes will always be reflected on our sub-processors list)
OpenAI, LLC
Provides AI models for text comprehension and generation.
Data sent by Fellow to OpenAI is not used to train or improve any models.
Data is deleted immediately after processing by OpenAI. Note that this is different from OpenAI's off-the-shelf retention policy, and Fellow has employed special provisions to ensure that data is not retained for training or any other purposes by OpenAI.
Anthropic, PBC
Provides AI models for text comprehension and generation.
Data sent by Fellow to Anthropic is not used to train or improve any models.
Data is deleted immediately after processing by Anthropic. Note that this is different from Anthropic's off-the-shelf retention policy, and Fellow has employed special provisions to ensure that data is not retained for training or any other purposes by Anthropic.
Hyperdoc (d/b/a Recall AI)
Provides the underlying infrastructure for the Fellow Note Taker which actually joins your meetings. The Fellow Note Taker records the call, and sends the recording to Fellow after the call is complete.
Recording data is deleted immediately after successful transfer to Fellow, a process which begins when the Fellow Note Taker leaves a call.
Deepgram, LLC
Provides audio transcription services.
Audio data and transcription output is deleted immediately. Note that this is different from Deepgram's off-the-shelf retention policy, and Fellow has employed special provisions to ensure that data is not retained for training or any other purposes by Deepgram.
AssemblyAI, Inc
Provides audio transcription services.
Audio data and transcription output is deleted immediately. Note that Fellow has employed special contractual provisions to ensure that data is not retained for training or any other purposes by AssemblyAI.
Amazon Web Services
The primary infrastructure provider for Fellow. Meeting recordings, transcripts, and summarization results are transferred to AWS after processing from the above third party vendors to ensure we can make them available to you at any time.
Do these third-party service providers retain access to our data?
Once the video recording, transcription, and summarization is processed by the above vendors, it is removed from their systems after the requisite length of time has passed (see above). We have reviewed each vendor's security posture and have determined that they meet our rigorous standards for security and privacy practices.
Does Fellow do speaker identification for hybrid meetings?
For workspaces with this feature enabled, Fellow can store voiceprints for each user and use them to match against calls where multiple speakers are sharing the same microphone. This is achieved by matching the user's voice against future calls where they were on the invite, limited to recordings made within the same workspace.
When voiceprints are enabled for a workspace, individual users can review any voiceprints stored for their user, and can individually opt out of this feature in their user preferences.
When enabled, these snippets are used to create voice embeddings that can be matched for similarity against speakers in a call, to get an accurate transcription for hybrid meetings. Voiceprints can only ever be used within the context of meetings in the same workspace, and are deleted once the user's account has been deactivated. Voice prints and snippets are encrypted, processed entirely by Fellow in our datacenter, and never transmitted to third parties.
How long will our calls and transcriptions stored?
For the data retention practices by our vendors, please see above.
Transcripts and summaries are stored indefinitely, for as long as the meeting note itself remains on Fellow (that is, until it is deleted). As for the video recordings, while Fellow does not have a data retention limit on stored meeting recordings, we may choose to implement this in the future to limit storage costs.
Can I delete my call recordings, transcript, or summarization data?
Yes. The workspace Administrator can configure the settings to schedule the recording, transcript and summary to get deleted after a certain number of days.
*Note: This is only available for Enterprise Plans.
They will have the option to set it to auto-delete just the recording and transcript, and the option to delete the summary as well as the recording and transcript.
Members can also choose to delete all artifacts relevant to a particular meeting from the three-dot menu in the note and click on the Delete button. From there, they can choose the artifacts they want deleted.
If an admin requests that recordings be deleted, all recordings, transcriptions, and summaries will be deleted within 30 days.
I noticed the Fellow Note Taker being used in a call I was in, but I am not a member of the Fellow workspace which initiated the recording, or do not have access to the note. Can I delete the recording?
No. You may only delete the call recording and other artifacts of the Fellow Note Taker if you are a member of the workspace where the recording was initiated, and have edit access to the meeting note for that meeting.
If you were in a meeting but aren't able to access it in Fellow, check this article for more information.
More Information
For more information on our security and privacy, check out our Trust Centre.