We've simplified the process of deactivating multiple users from your Fellow workspace! Just upload a CSV file and we'll do the rest. Once uploaded, those users will be deactivated from your Fellow workspace.

Here are the steps to bulk deactivate users from Fellow (+ a few troubleshooting tips)

**Note: You will need to be an admin on the Pro, Business, or Enterprise plan to take advantage of this feature.

Steps

  1. Visit Workspace settings --> Manage users

  2. Click on More actions in the upper right hand corner and select Deactivate users from CSV file

  3. You will then see a screen like this. When it comes to deactivating the users, you'll need to upload a CSV file with the emails of the users who you would like to deactivate. Download the template CSV file to get started.

  4. Import the CSV into your spreadsheet of choice. You'll notice that the first row contains the title of the column, and the second row contains a brief description of what information to add in the column.

  5. Add the emails of the people your would like to deactivate

  6. Once complete, export the spreadsheet as a CSV and upload the file back into Fellow by either dragging and dropping the file or click on Upload updated CSV file and select the file.

  7. Press Next

    1. If there are any errors in the file, you'll see a message saying "We found errors on X users in your uploaded CSV". Download the annotated CSV file to see what the errors are and resolve them. A description of the error will show up in the far right column. If you are having trouble, view the troubleshooting section below

    2. If there are no errors, you are good to go!

  8. You will see a confirmation message showing the total number of users that you will be deactivating. Press Deactivate to complete the process

  9. Those users have now been deactivated! You can see a list of deactivated user by clicking on the Deactivated tab in Workspace settings --> Manage users.

Troubleshooting

Common examples of might cause errors include:

  • An incorrect email that does not match an existing Fellow user. To fix this, review the list of emails and edit any that have errors

  • You will also only be able to deactivate users on your workspace. If there is an email on the list that does not match an existing account, this might also cause an error.

  • If you experience other issues, please contact support@fellow.co or reach our to your account manager directly.


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