Accounts and Billing
How to upgrade, downgrade, and update your account
Mikaela Friedrich avatar
Written by Mikaela Friedrich
Updated over a week ago

There are currently four pricing plans - Fellow Free, Fellow Pro, Fellow Business and Fellow Enterprise.

How to upgrade to a paid plan: 

As an administrator, you will have the ability to upgrade your workspace by clicking the 'Upgrade' button in the left-hand navigation bar.

navbar upgrade button

You will then be directed to the billing page with the current Pro pricing options (both annually and monthly). Your bill will change depending on the number of active users on your account that month. Detailed information about how your bill is calculated can be found here.

After selecting monthly or yearly billing, you'll be asked to enter your company credit card details and billing address.

Once you press Submit Purchase, you'll see this update in the Overview section

At the top of the page, you can select the Invoice tab to view your past invoices. This section gives you the option to download a copy of the invoice by selecting the PDF option beside the payment plan.

You can also view/edit your payment information by clicking on the Payment method tab.

Congratulations! You've upgraded your workspace!

If you would like to downgrade your plan:

You can do so directly in the ‘Plans and Billings’ section in Workspace Settings.

If you choose to downgrade to free, you will need to confirm your choice. Note that once you click 'Confirm', you will continue to have access to your paid plan until the end of your current payment cycle.

If you need to update your information: 

Click on the 'Payment Method" tab in Plans & Billing. Then click on Change Payment Info

You will then be prompted to edit any information

After pressing 'Update' in the bottom corner, you will see a confirmation message:

If you have any questions, please reach out to us!

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