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Troubleshoot With Us!

Tips and resources on recording a video for troubleshooting

Mirna avatar
Written by Mirna
Updated over a week ago

If you've read through a help article and are still running into an issue that you need help with, we've got your back! Click here to view our troubleshooting content in the Help Centre.

To provide you with the best support, we would love to see a recording of the issue you're running into. You can use or Vidyard, both of which are free services, to film your screen! With a screen recording we can get a much better understanding of what is occurring.

The more specifics you can include in the video or your message to us the better. Some examples of information to include:

  • Are you seeing any error messages? Where are you seeing the error message?

  • Is this happening in one meeting or across all meetings?

  • Are you running into this on the web browser or the desktop app? Or is it happening on both?

  • Are your teammates also experiencing this issue?

  • If you refresh your page, does the issue still persist?

  • If you clear your cookies for our website, do you still encounter this issue?

Once you're ready, feel free to send this information over to us at for help, or use the Intercom chat bubble in the corner and we'd be happy to assist!

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