We’ve made some changes to our Feedback navigation, making it easier and faster to find what you’re looking for, and giving you more granular control over what notifications you want to receive. With these changes, we hope you spend less time browsing for Feedback, and more time capturing and giving Feedback to your teammates.
Here’s what you need to know about what’s changing:
Feedback categories & filters
The first thing you’ll see is that the panel now shows a list of cards for all the feedback you have access to. This allows you to see what new feedback responses and requests have come in, without losing your context. By showing all the feedback in the panel, we’ve added a couple ways that you can narrow down what you’re seeing to find exactly the feedback you need.
The first dropdown at the top of the panel is to switch the category of feedback that you’re viewing. By default, this will start on your Inbox, but there are 6 categories you can choose from.
Inbox: Inbox is the default category, and will show all incoming responses, requests, and feedback shared with you.
Needs action: Needs action will only show the requests that you need to respond to, making it easier to narrow down which feedback your teammates are asking from you.
Requests sent: Requests sent shows all of the requests that you are the author of, and will show any and all responses to those requests. You can use this category to keep on top of the feedback you’re still awaiting responses for, and remind respondents directly from the triple menu on these cards.
Feedback sent: Feedback sent will show a list of all the feedback you’ve responded to, or have sent to your teammates.
Drafts: Any feedback that is in a draft state - both creating a request, and responding to a request - will be shown using the Draft category.
Archived: You can always archive feedback to clean up your panel from the triple dot menu on any card. This category will show you all of your archived feedback.
The second dropdown at the top of the panel is to filter the selected category based on three criteria.
Type: The Type filter allows you to view all feedback of a single type. The types we allow currently are 360 feedback, Meeting feedback, and Other feedback. 360 feedback is all requests using our 360 feedback feature. Meeting feedback shows all feedback gathered at the end of a meeting, as well as any feedback where the subject is a meeting. Other feedback shows all feedback where the subject of the feedback is anything other than a person or a meeting.
About: The About filter allows you to narrow down all feedback that you’re seeing where the subject of the feedback is the person you select. This is really helpful if you’re looking for all feedback about yourself, or one of your reports.
From: The From filter allows you to view any feedback you’ve received from the person you select. This is helpful if you want to see all feedback you’ve received from a specific teammate.
Mix and match these categories and filters to focus in on responding, reviewing and creating feedback for you and your team.
Once you’re in Feedback, and you’re either viewing the default Inbox or have filtered down to specific feedback, what you’ll see is a list of cards in the panel. These cards have information on them that let you know why you’re seeing it, what it’s about, and what state it’s in depending on the type.
Here is a break down of the information you’ll see on these Feedback cards.
Delivery method and date: The first line on the card shows who the feedback is from, why you’re seeing it, and the time that you received it. New feedback in your inbox will be marked with a green dot, clicking to view the feedback will mark the feedback as read and will no longer have the green dot.
Icon and Topic: The second line on the card shows the subject of the feedback. This could be a person, a meeting, 360 feedback, or something else entirely. The subject of the feedback can always be edited by the author, and therefore could be any title that they choose.
Labels: Labels only show on certain feedback cards to add additional context to the feedback without having to even click on it. The labels we currently show are Needs action, Draft, # of responses, and a date for meeting feedback.
Triple dot menu: All feedback cards have a triple dot menu in the bottom right corner when you hover on them. This menu will show different options based on the type of feedback and what visibility you have. One of the new things we added with these changes is the ability to mark feedback as read or unread depending on your workflow. If you have a piece of feedback that you don’t want to lose track of to return to later, you can always mark it as unread. Unread feedback will be marked with a green dot.
We’ve added some new notification settings for Feedback, giving you more control over how and what types of feedback you want to be notified about. The first option is to choose how you want to be notified - email, Slack/Microsoft Teams, a combination of those, or none. The next set of toggles break down the types of feedback that you can enable or disable notifications for.
Creating Feedback has largely been untouched and remains the same experience you’re used to today. These feedback changes make the browsing and navigation experience easier and simpler to use, and it sets the groundwork for more improvements in the future!